The Government's infocomm journey started in the early 80’s with the aim of transforming the Singapore Government into a world-class user of information technology. The Civil Service Computerisation Programme automated work functions and reduced paperwork for greater internal operational efficiencies.

The late 90’s saw the convergence of information technology and telecommunications which transformed the concept of service delivery. This paved the way for the launch of the e-Government Action Plan (2000 - 2003) and the e-Government Action Plan II (2003 - 2006). The key objective of the first plan was to roll out as many public services online as possible, while the emphasis of the second plan was to improve the service experience of customers.

Today, Singapore is regarded as a leading e-Government in international benchmarking studies. Our innovative efforts in using infocomm technology have garnered us local and worldwide accolades and awards. More importantly, our citizens continue to express satisfaction with the standard of e-services delivered to them.

iGov2010 (2006-2010)
iGov2010 is the Singapore Government s five-year masterplan that leverages infocomm to continue to delight our customers and citizens. To achieve this vision, four thrusts have been identified: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.

e-Government Action Plan II (2003-2006)
Building on earlier efforts in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically the focus was to deliver accessible, integrated and value-adding public services to our customers; and help bring citizens closer together.

e-Government Action Plan (2000-2003)
eGAP was conceived to fulfill the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.

Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with the focus on improving public administration through the effective use of infocomm technology. This involved automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, this evolved into the provision of onestop services where government systems were extended to the private sector in implementations like TradeNet, MediNet and LawNet. Then in early 1990s, emphasis shifted towards the consolidation of computing resources.

The Nation's Infocomm Journey

Our 25 years of Government infocomm journey has evolved in tandem with the larger National infocomm journey. While the Government infocomm plans i.e. the Civil Service Computerisation Programme, e-Government Action Plan I and II and iGov2010 set the key thrusts and strategies for transforming the government sector, the National Infocomm Plans are directed at transforming the industry and society.

iN2015
Intelligent Nation 2015 (iN2015) is Singapore s 10-year masterplan to realise the promises of infocomm over the next decade. iN2015 reaffirms the strategic role that infocomm will play in achieving the vision of An Intelligent Nation, a Global City, powered by Infocomm. It will leverage infocomm for innovation, integration and internationalisation. Encompassing similar aspects, iGov2010 spells out specific steps in the nearer term on the use of infocomm to achieve the vision of integrated government that better serves customers and connect with citizens.

Connected Singapore
The Connected Singapore blueprint sees infocomm as a key enabler to create new ideas that enrich lives, produce new value and opens up new possibilities. Through realising new possibilities, infocomm technology is the true connector - bringing together the power of computing, communications and content, to create new business opportunities, consumer value and cultural experiences. Set alongside was the second e-Government Action Plan that leveraged infocomm to delight customers and connect citizens.

Infocomm 21
Spurred by the convergence of telecoms and IT, the Infocomm 21 blueprint was launched in 2000 to develop Singapore into a global Infocomm Capital with a thriving and prosperous e-economy and an infocomm-savvy e-society. The first e-Government Action Plan was a key initiative under the implementation of Infocomm 21 that placed all public services online.

IT2000
Building on the National IT Plan, the IT2000 masterplan was launched to position Singapore as a global IT hub. The expanded focus of this masterplan included improving the quality of life in Singapore, boosting the economic engine, linking communities locally and globally, and enhancing the potential of Singaporeans.

In the Public Sector, greater emphasis was placed on integrating computing resources through the consolidation of computing facilities in a data centre and a civil service-wide network. The Internet was introduced as a new delivery channel that provided both information and transaction-based services to the public.uilding on the National IT Plan, the IT2000 masterplan was launched to position Singapore as a global IT hub. The expanded focus of this masterplan included improving the quality of life in Singapore, boosting the economic engine, linking communities locally and globally, and enhancing the potential of Singaporeans.

The National IT Plan
As our IT strategies matured, the focus shifted to the provision of one-stop services through cross-agency linkages. Three Data Hubs — Land, People and Establishment were created to facilitate information-sharing across public agencies for better service delivery. Public services were further enhanced through the automation and integration of manual processes using IT. Our groundbreaking efforts resulted in award-winning applications such as School Links, Integrated Land Use System (ILUS), One-Stop Change of Address Reporting Services (OSCARS) and networks such as TradeNet, LawNet and MediNet.

The National Computerisation Plan
Directed at improving public administration through the effective use of IT, the national computerisation effort focused on automating work functions, reducing paperwork and escalating the deployment of IT in the Public Service. This start small, scale fast approach became a catalyst for the widespread acceptance of IT. As a result, national IT capabilities were nurtured which in turn, built up the budding local IT industry.