e-Government Action Plan II (2003 - 2006)

Delighting Customers, Connecting Citizens

Serving our people better has always been at the heart of e-Government.

Riding on the strong foundation of the vision of the first e-Government Action Plan - to be a leading e-Government to better serve the nation in the digital economy, the second e-Government Action Plan II (eGAP II) which was unveiled in July 2003 aims to further spur the transformation of the public service into a Networked Government that delivers accessible, integrated and value-added e-services to our customers, and helps bring citizens closer together.

By 2006, an e-lifestyle will be more prevalent in Singapore. Both individuals and businesses transact online with a breeze. Citizens readily give feedback and participate actively in the policy review process through electronic consultations and virtual communities. The vibrant infocomm industry works even closer together with the Government to transform work processes and deliver services through infocomm technology (ICT).

The second e-Government Action Plan aims to achieve three distinct outcomes:

Delighted Customers

Connected Citizens

A Networked Government

The execution of the second plan is charging ahead. Key achievements or work-in-progress are highlighted in this brochure.