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About eGov

About eGov

Introduction

About eGov Introduction

This website provides a one-stop resource portal on Singapore's e-Government development.

Singapore's e-government journey started in the early 80s with the goal of transforming the Government into a world-class user of information technology. The Civil Service Computerisation Programme (CSCP) automated work functions and reduced paperwork for greater internal operational efficiencies.

The late 90s saw the convergence of information technology and telecommunications which transformed the concept of service delivery. This paved the way for the launch of the e-Government Action Plan (2000 - 2003) and the e-Government Action Plan II (2003 - 2006). The key objective of the first plan was to roll out as many public services online as possible, while the emphasis of the second plan was to improve the service experience of customers.

iGov2010 Masterplan (2006 - 2010) built on this strong foundation and focused on creating an Integrated Government that works seamlessly behind the scene to serve customers better. During this period, mobile services were introduced to ride on the high mobile phone penetration rate to offer customers an additional channel for accessing public services.

Today, infocomm technology (ICT) has become a part of the Singapore public sector's DNA for public administration and service delivery. As a result of our e-government efforts, Singapore has been consistently recognised as a leader in major international benchmarking studies. Our innovative efforts in using ICT have also garnered local and worldwide accolades and awards. More importantly, our citizens and businesses have embraced e-government. In 2010, almost 9 out of 10 citizens and businesses expressed satisfaction with the overall quality of government e-services.