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About eGov

About eGov

Introduction

About eGov Introduction

This website serves as a one-stop resource portal on Singapore's e-Government development.

Infocomm technology (ICT) has been very much a part of the Singapore public sector's DNA for public administration and service delivery. As a result of our e-government efforts, Singapore has been consistently recognised as a leader in major international benchmarking studies. Our innovative efforts in using ICT have also garnered local and worldwide accolades and awards. Internationally, Singapore continued to stay within top 5 of the various international e-Government rankings. 

Singapore's e-government journey started in the early 80s with the goal of transforming the Government into a world-class user of information technology. The Civil Service Computerisation Programme (CSCP) performed business process re-engineering with automation of work functions and reduced paperwork for greater internal operational efficiencies.

The late 90s saw the convergence of information technology and telecommunications which transformed the concept of service delivery. This paved the way for the launch of the e-Government Action Plan (2000 - 2003) and the e-Government Action Plan II (2003 - 2006). The key objective of the first plan was to roll out as many public services online as possible, while the emphasis of the second plan was to further improve the service experience of customers.

iGov2010 Masterplan (2006 - 2010) built on this strong foundation and focused on creating an Integrated Government that works seamlessly behind the scene to serve customers better. During this period, mobile services were introduced to ride on the high mobile phone penetration rate to offer customers an additional channel for accessing public services.

The eGov2015 Masterplan (2011-2015) aims to be a Collaborative Government which facilitates greater co-creation and interaction between the Government, the people and the private sector to bring about greater value creation for Singapore. It ushers in a new era, where the Government aims to shift from a "Government-to-You" approach to a "Government-with-You" approach in the delivery of government e-services. The goal is to facilitate more co-creation and interaction between the Government, the people and the private sector to bring about greater value creation for Singapore and our people.