The Singapore e-government journey started in the early 80s with the goal of transforming the Government into a world-class user of information technology. The Civil Service Computerisation Programme (CSCP) automated work functions and reduced paperwork for greater internal operational efficiencies.
The Singapore e-Government Masterplan 2011-2015 (or eGov2015) ushers in a new era, where the Government aims to shift from a "Government-to-You" approach to a "Government-with-You" approach in the delivery of government e-services. The goal is to facilitate more co-creation and interaction between the Government, the people and the private sector to bring about greater value creation for Singapore and our people.
iGov2010 is the Singapore Government's five-year masterplan that leverages ICT to continue in our mission of delighting our customers and citizens. There are four strategic thrusts in this masterplan: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
eGAP II (2003-2006)
Building on earlier efforts achieved in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically, the aim was to deliver accessible, integrated and value-added public services to our customers; and help bring citizens closer together.
eGAP I (2000-2003)
The e-Government Action Plan (eGAP) was conceived to fulfil the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with a focus on improving public administration through the effective use of information technology. This involved re-engineering of business processes, automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, the programmes evolved into the provision of one-stop services, where government systems were extended to the private sector via implementations like TradeNet, MediNet and LawNet. Then in early 1990s, the emphasis shifted towards the consolidation of computing resources.