The Singapore e-government journey started in the early 80s with the goal of transforming the Government into a world-class user of information technology (ICT). The Civil Service Computerisation Programme (CSCP) automated work functions and reduced paperwork for greater internal operational efficiencies.
The late 90s saw the convergence of information technology with telecommunications, which transformed the concept of service delivery. This paved the way for the launch of the e-Government Action Plan (2000 - 2003) and the e-Government Action Plan II (2003 - 2006). The key objective of the first plan was to roll out as many public services online as possible, while the emphasis of the second plan was to enhance the service experience of customers.
iGov2010 Masterplan (2006-2010) was developed on the basis of this strong ICT foundation. It focused primarily on creating an Integrated Government that operates seamlessly behind the scene to serve customers better. During this period, mobile services were also introduced to ride on the wave of high mobile phone penetration rate, in order to offer customers an additional channel for accessing public services.
Building on the success of the earlier e-Government masterplans, eGov2015 will witness a shift from a "Government-to-You" approach to a "Government-with-You" approach.
The Singapore e-Government Masterplan 2011-2015 (or eGov2015) ushers in a new era, where the Government aims to shift from a "Government-to-You" approach to a "Government-with-You" approach in the delivery of government e-services. The goal is to facilitate more co-creation and interaction between the Government, the people and the private sector to bring about greater value creation for Singapore and our people.
iGov2010 is the Singapore Government's five-year masterplan that leverages ICT to continue in our mission of delighting our customers and citizens. There are four strategic thrusts in this masterplan: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
eGAP II (2003-2006)
Building on earlier efforts achieved in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically, the aim was to deliver accessible, integrated and value-added public services to our customers; and help bring citizens closer together.
eGAP I (2000-2003)
The e-Government Action Plan (eGAP) was conceived to fulfil the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with a focus on improving public administration through the effective use of ICT. This involved automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, the programmes evolved into the provision of one-stop services, where government systems were extended to the private sector via implementations like TradeNet, MediNet and LawNet. Then in early 1990s, the emphasis shifted towards the consolidation of computing resources.