 | Objectives The e-Visitor programme is an innovative programme that consists of a spectrum of e-services with streamlined processes to make it more convenient for foreigners to visit and stay in Singapore. |  Introduction: When it comes to understanding their customers, no other organisation does it better than the Immigration & Checkpoints Authority (ICA). So it really doesn't come as a surprise when ICA garnered the "Service Innovation" category award in the Government Technology Award 08, organised by FutureGov, on 17 October 2008.
ICA's winning nomination, the e-Visitor programme, allows foreigners to apply for a wide range of immigration facilities, such as an extension of stay, application of visa, long-term visit pass or student's pass from the comfort and the ease of their own home. The tangible results from the implementation of the e-Visitor programme? A significant cost saving and cost avoidance of up to $1.2 million per year for the government. The customers reap the most benefits from the programme with a total estimated saving of $2.1 million per year and close to 1 million hours reduction in waiting time. Programme Details: The e-Visitor programme is an innovative programme that consists of a spectrum of e-services with streamlined processes to make it more convenient for foreigners to visit and stay in Singapore. The process kicks in even before a visitor arrives in Singapore with SAVE (Submission of Application for Visa Electronically), an online visa application portal, which allows a visa required national to apply for an entry visa via internet. Used in tandem with e-Visa, one can easily print the visa from home without the need for the local sponsor to courier the physical visa stickers to the applicants. Once the visitor arrives in Singapore, extension of visit pass can also be swiftly applied using the e-XTEND (Electronic Extension of Short Term Visit Pass) system without the visitor having to worry about finding their way to the ICA Building.
The robust programme also looks into the needs of visitors who seek long-term stay, with e-VP (Online application for long term Visit Pass) and SOLAR/SOLAR+ (Student's Pass Online Application and Registration). As far as possible, the friendly designs of the systems reduce the need for applicants to make multiple trips to the ICA Building. These e-services are fully-integrated with our e-appointment system where a pre-allocated appointment will be given to the successful applicants to minimize their waiting time. In summary, the seamless e-Visitor programme integrates the multiple functions for visitors to create a delightful and wholesome experience on their stay in Singapore. Click here for: Website: http://www.ica.gov.sg
Media release: ICA wins government technology award 2008
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