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Statistics The e-Government Perception Surveys are conducted annually to determine the level of receptivity, adoption and satisfaction that businesses and the general public have with e-Government initiatives. More information about other infocomm related statistics can be found on IDA's corporate website. | ||||||||||||||||
| The e-Government Customer Perception Survey is conducted annually by the Ministry of Finance and Infocomm Development Authority of Singapore to assess the level of receptivity towards e-Government initiatives among the general public; and to identify areas for further improvement. Survey results indicate that, for the reporting period of FY2011, 8 out of 10 who transacted with the Government did so electronically at least once, and 94% of these users were satisfied with the overall quality of the electronic services. | Past Reports |
Annual e-Government Perception Survey (Government-to-Business)
| The Government-to-Business Perception Survey is conducted annually to determine the level of adoption and satisfaction on the usage of government electronic services targeted at the business community in Singapore. The FY2011 survey results indicated that an increasing number of businesses that had visited the EnterpriseOne website (www.business.gov.sg) were satisfied with the overall quality of the Government information found on the website. The satisfaction level for the EnterpriseOne website has remained consistent for FY2009 (80%), FY2010 (82%) and FY2011 (80%). Almost all the businesses (99%) that transacted with the Government did so electronically at least once in FY2011. The overall satisfaction level on the quality of electronic services among businesses increased by 2% from 88% in FY2010 to 90% in FY2011. | Past Reports |